A virtual shop assistant for every kind of shop

Meet the virtual shop assistant.

Lonja is building a virtual shop assistant for businesses of every kind. It answers questions using information approved by the shop, helps customers choose and supports purchases across the channels they already use. A website chatbot and window-based product discovery are two ways to bring the assistant to customers.

Gold bracelet beside a virtual shop assistant helping a customer choose
Gold-link bracelet€89Illustrative sample price
VISION & MISSION

A shared vision. A clear mission.

VISION

Help every shop thrive as people and their AI agents discover, choose and buy.

MISSION

Build a virtual shop assistant that answers questions, helps customers choose and supports purchases, while each business stays in control.

FOUR WAYS TO USE LONJA

One virtual shop assistant. Four channels.

Shop teams can access and manage their assistant through a virtual agent. Customers can get help in person, on the web, by phone, or directly through their own AI agent.

Four channels, one Lonja AgentPhysical, web, phone and the customer’s AI agent follow curved metro-style routes into the Lonja Agent. PHYSICAL WEB PHONE AI AGENT LONJA AGENTVirtual shop assistantFour channels, one Lonja AgentPhysical, web, phone and the customer’s AI agent follow curved metro-style routes into the Lonja Agent. PHYSICAL WEB PHONE AI AGENT LONJA AGENTVirtual shop assistant
Four ways to reach the same virtual shop assistant.
THE VALENCIA PILOT

From a customer question to a confident purchase.

Gold bracelet displayed in a local jewellery shop window
01

Start a conversation

Customers can reach the assistant through the shop’s existing website, an integrated chat, or by starting with a product spotted in a physical shop window.

Choose a bracelet on your phone at a jewellery shop
02

Find the right product

The assistant answers product questions, compares options and helps customers understand the shop’s confirmed offer.

Place an order for a bracelet on your phone
03

Place an order

Customers review the details and price, then place an order through the available checkout. The shop stays in control of payment and fulfilment.

Bracelet in its jewelry box beside the shop bag and pickup ticket
04

Receive the purchase

The business fulfils the purchase through its chosen process, such as in-store collection or delivery.

BUILDING A WORLDWIDE INDEX

Building a worldwide index. First pilot in Valencia.

Explore the index ↗

Listings come from OpenStreetMap and are not yet verified or confirmed Lonja partners. Listings are grouped by country; counts near borders and coasts are approximate. Zoom in to separate nearby countries, then select a bubble to see its total.

Shop listings
—geolocated listings
Zoom in to separate nearby countries, then select a bubble to see its country total.
PROPOSED PACKAGES

One solution, three ways to pay.

€1,000
1
01 · PER SALE

Pay as you go

€808% of sales through Lonja

Pay 8% only on sales made through Lonja.

  • ✓ Virtual shop assistant on the website and digital channels
  • ✓ Product questions and recommendations
  • ✓ Catalogue, prices and availability
  • ✓ Payment and fulfilment integrations
  • ✓ Onboarding assistance
  • Merchant dashboard
  • Individualized technical and commercial support
02 · PER-STORE FEE

Growth

€20per store/month

The same solution, with a per-store fee.

  • ✓ Virtual shop assistant on the website and digital channels
  • ✓ Product questions and recommendations
  • ✓ Catalogue, prices and availability
  • ✓ Payment and fulfilment integrations
  • ✓ Onboarding assistance
  • Merchant dashboard
  • Individualized technical and commercial support
03 · MONTHLY FEE

Pro

€100monthly fee

The same solution, with individualized technical and commercial support.

  • ✓ Virtual shop assistant on the website and digital channels
  • ✓ Product questions and recommendations
  • ✓ Catalogue, prices and availability
  • ✓ Payment and fulfilment integrations
  • ✓ Onboarding assistance
  • ✓ Merchant dashboard
  • ✓ Individualized technical and commercial support
04 · TAILORED

Custom

  • + Tailored integrations
  • + Tailored workflows
  • + Custom tools
Shall we talk?

Illustrative estimates, not approved tariffs. Values exclude VAT and other costs.

THE PERSON BEHIND LONJA

Technical experience focused on a new commerce challenge.

David Torres Garrigós
Founder · Software engineer

David Torres Garrigós

A software engineer with more than 20 years of experience, now focused on AI agents and how to connect them with real-world tasks and businesses.

View LinkedIn profile ↗